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Enablement & Adoption - Internal Teams & External Customers
Enablement & Adoption - Internal Teams & External Customers
I help organizations improve adoption and outcomes, whether that’s helping internal teams work more effectively or helping customers and partners succeed with products.
I combine analytics, customer feedback, practical frameworks, project management, and community empowerment approaches to reduce friction, clarify learning paths, and generate measurable impact.
I invite you to take a look at what I offer organizations.
I combine analytics, customer feedback, practical frameworks, project management, and community empowerment approaches to reduce friction, clarify learning paths, and generate measurable impact.
I invite you to take a look at what I offer organizations.
What I do
What I do
Tools & Processes
Tools & Processes
Uncover friction points through customer feedback and design solutions for measurable adoption.
Content & Frameworks
Content & Frameworks
Create practical content, playbooks, and frameworks that help teams and users understand what to do and why it matters, without jargon.
Communities
Communities
Build, grow, and facilitate communities that share knowledge, exchange practices, and help professionals adopt what works.
Enablement Outcomes
Enablement Outcomes
✔ Faster adoption of tools and practices
✔ Better internal team alignment
✔ Reduced friction in workflows and user journeys
✔ Increased user success and confidence
Work Examples
Work Examples
🔹 Tool Enablement
Implemented digital solutions and processes to enable users and teams to work faster and see better results (e.g., the largest Canadian bank, a small SaaS startup)
🔹 Framework & Content Enablement
Built learning assets and reusable frameworks that teams implement to achieve multiple goals (e.g., reputable publications, Signal to Product newsletter)
🔹 Community Enablement
Built and grew professional communities that enable knowledge sharing (e.g., internal user community in a big organization, global knowledge sharing community)
Let's Connect
Let's Connect
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